News Release 2011-05-14


News Release 2011-05-14

News Release 2011-05-14 (NR2011-14)

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ERCB and Government of Alberta launch enhanced toll-free energy information line

For immediate release

Calgary, Alberta (May 19, 2011)… The Energy Resources Conservation Board (ERCB) and the Government of Alberta have launched an enhanced, toll-free ERCB Customer Contact Centre information line. This new toll-free line will act as a single point of contact for all of Alberta’s oil and gas related inquiries.

The ERCB’s Customer Contact Centre addresses close to 20,000 inquiries each year in an effective and streamlined manner. Call-centre professionals are trained to assist callers on a variety of matters pertaining to oil and gas development in Alberta.

These enhancements were made in collaboration with Alberta Environment, Alberta Department of Energy, Alberta Sustainable Resource Development, Alberta Transportation, and Service Alberta. Inquiries will be directed to technical experts or referred to the appropriate agency for response.

It is important to note that the new toll-free information line should not be used in place of 24-hour emergency lines, as it is only staffed Monday to Friday, 8:00 a.m. to 4:30 p.m. (MST). The ERCB’s main telephone line – (403) 297-8311 – and general email ( remain fully functional.


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For more information, please contact:

John Ludwick, ERCB Communications
Phone: 403-297-3233
Media line: 1-855-474-6356