News Release 2013-04-12

 

News Release 2013-04-12

News Release 2013-04-12 (NR2013-06)

VIEW PDF (173.23 KB)

ERCB working to address issues affecting electronic applications systems

For immediate release

Calgary, Alberta (Apr 12, 2013)… The production outage affecting Energy Resources Conservation Board (ERCB) application systems continues. Outside experts have been brought in and are working with staff around the clock to restore operations. It is unknown how long the service interruption will last.

 

Incident reporting, response, and monitoring and emergency response capabilities are not impacted by this outage. The ERCB continues to carry out field surveillance activities including inspections, monitoring, and responding to landowner concerns.

In order to ensure that critical operations continue, the ERCB will accept and process applications that are deemed by the ERCB to be urgent and critical via e-mail. Applicants are required to provide detailed, compelling reasons to support the processing of such applications.

The outage is affecting many programs and impeding the organization’s ability to receive applications and data submissions electronically. As a result, the ERCB cannot receive electronic applications filed by industry, and ERCB-generated reports are unavailable. The outage has also affected the ERCB’s ability to fulfill information product orders from Information Dissemination Services and disrupted all activities at the Core Research Centre.

While completing a routine hardware upgrade on Tuesday, April 2, ERCB staff discovered that some ERCB production servers were unavailable. While working to repair the affected file servers, additional servers developed problems on April 3.

The ERCB took action to idle affected business systems late on April 4 to prevent loss and damage to data, and consequently the ERCB has not been able to accept industry applications and other submissions since Thursday, April 4. The ERCB issued an announcement on April 5 advising of the outage and provided a further update on April 7 while the situation was being assessed.

The ERCB has issued Bulletin 2013-11 and Bulletin 2013-12, which contain further information about the outage. An information webpage providing updates and more information is available at www.ercb.ca

Please be advised that, as part of the recovery efforts to resolve the outage, ERCB e mail systems will be out of service from 4:00 p.m. Friday, April 12, until 8:00 a.m. Monday, April 15.  Incidents and emergencies should continue to be reported to your nearest field centre. (Phone numbers are available on the ERCB website.)

– 30 –

For more information, please contact:

Cara Tobin, ERCB Communications
Phone: 403-993-0664
E-mail: Cara.Tobin@ercb.ca
Media line: 1-855-474-6356

NR2013-06