News Release 2013-04-22

 

News Release 2013-04-22

News Release 2013-04-22 (NR2013-08)

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RCB systems restored; Normal business operations resume

For immediate release

Calgary, Alberta (Apr 22, 2013)… The Energy Resources Conservation Board (ERCB) has successfully completed testing of all of its internal and external systems impacted by the April 3, production outage and has officially resumed all business operations.

The ERCB is now able to receive all electronic submissions. The ERCB has been working to ensure applications are processed quickly and efficiently and has taken measures to manage the possibility of a higher than normal volume of electronic submissions in the coming days.

Further information for stakeholders regarding updated submission deadlines and requirements impacted by the outage will be released in a Bulletin on the ERCB website later this week.

While completing a routine hardware upgrade on Tuesday, April 2, ERCB staff discovered that some ERCB production servers were unavailable. While working to repair the affected file servers, additional servers developed problems on April 3. All systems were shut down on April 4, 2013 while the ERCB implemented business recovery activities.

The ERCB will continue work to enhance and strengthen all systems and a third party review will be conducted to identify the root cause and recommend improvements to mitigate the risks of future outages.

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For more information, please contact:

Kim Blanchette, ERCB Communications
Phone: 403-619-9455
E-mail: Kim.Blanchette@ercb.ca
Media line: 1-855-474-6356

NR2013-08