To report an energy or environmental emergency or complaint, please call
When calling, please provide as much detail as possible about the emergency or complaint:
If reporting emergencies from outside Alberta, Saskatchewan or B.C., please call 780-422-4505Each call is triaged and the information is forwarded to the Alberta Energy Regulator for a response. The timing and nature of the response will be dependent on the situation.
A complaint is any notification from a stakeholder regarding an operation, site, or facility under the jurisdiction of the AER that is believed to be causing, has caused, or might cause an adverse impact to public safety, the environment, or personal property.
If you have an inquiry or regulatory question, please contact the customer contact centre at 1-855-297-8311 (toll-free) or firstname.lastname@example.org