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Troubleshooting and Support Contacts

 The following contacts should be used for inquiries related to their corresponding topics or expertise.

Branches and Services

Alberta Geological SurveyAGS-Info@aer.ca
Alberta Stakeholder EngagementStakeholder.Engagement@aer.ca
Core Research CentreCRC.ServiceDesk@aer.ca
Data & Information Services
(data requests and data sales)
InformationRequest@aer.ca
Media, Issues, and External Affairsmedia@aer.ca
People, Culture, and Learning
(human resources)
PeopleServices@aer.ca
Webmaster (main site)Webmaster@aer.ca

Directives and Applications

Directive 050: Drilling Waste ManagementDirective050@aer.ca
Directive 055: Storage Requirements for the Upstream Petroleum Industry Directive055@aer.ca
Directive 056: Energy Development Applications and SchedulesDirective56.Help@aer.ca
Directive 058: Oilfield Waste Management Requirements for the Upstream Petroleum IndustryDirective058@aer.ca
Directive 080: Well LoggingLoggingwaivers@aer.ca
Resources ApplicationsResources.Applications@aer.ca

Systems

Digital Data SubmissionDDSAdministrator@aer.ca
Electronic Application SubmissionEAS.Administrator@aer.ca
PetrinexPetrinexSupport@petrinex.ca

Programs and Operations

Compliance and EnforcementComplianceCoordination@aer.ca
Emergency Preparedness and AuditEPAHelpline@aer.ca 
Enhanced Production Audit ProgramEPAPSupport@aer.ca
Geophysical ExplorationExploration@aer.ca
InnovationInnovation@aer.ca
Pipeline OperationsPipelineOperations@aer.ca
Production AccountingPA.Help@aer.ca
Well Data ServicesWellDataServices@aer.ca
Well Log ComplianceWellLogInquiries@aer.ca
Well OperationsWellOperations@aer.ca
Well TestingWellTest-Helpline@aer.ca

For general inquiries, or if you do not have access to email, please contact our Customer Contact Centre.