AER staff are on standby 24 hours a day, 7 days a week, to ensure energy companies appropriately manage all types of incidents.
When an incident happens—like a pipeline spill, fire, or a well blowout—the company must notify us immediately.
It is the company’s responsibility to lead the response to an incident associated with its operations, including notifying potentially affected Indigenous communities and stakeholders. A company must be prepared to respond quickly and effectively to protect the public and the environment.
Our priority during an incident is to protect what matters most—the public and the environment. This means ensuring the company takes immediate action to respond to the incident and limit impacts to the public, property, wildlife and the environment, while meeting all public safety and environmental requirements along the way.
We work with the company, local municipal authorities, and provincial and federal responders to coordinate a response and ensure that all requirements are followed. We follow the Energy Resources Industry Emergency Support Plan (ERIESP) for emergencies with large consequences or that require joint response from multiple government agencies.
To keep Albertans informed, we publish details about incidents on our Compliance Dashboard.
After the emergency is over, we continue to monitor the company's activities, including those related to incident clean-up, to ensure that our requirements are met.
More information about how we respond to incidents and what we expect from companies can be found on the following pages:
Report an Incident
Call the Energy and Environmental Emergency 24-Hour Response Line at 1-800-222-6514 to report an energy or environmental incident or emergency.
