AER Service Desk hours:
On-site support: Monday to Friday, 7:00am to 5:00pm
Holidays: There is no support on holidays.
AEP Systems Access*
Access AEP Systems Note: this link needs to be opened in an incognito/private browsing window.
This service provides secure remote access to systems and applications provided by AER’s solutions partner, AEP. AEP systems support AER’s regulation of industry activities under the Public Lands Act and Mines & Minerals Act.
A GoA ID and a multi-factor authentication are required for authentication to the AEP systems applications. Systems and applications include:
- ARTS
- SAT
- DSPT
- EDS
- ERKS
- ECM-KC
- EMS
- GLIMPS
Access AER Systems*
This service provides secure remote access to all staff to frequently used systems and software provided by the AER. An AER login and AER multi-factor authentication (MFA) are required for authentication.
Some services can be accessed via external web browser on any computer/connection:
Other internal services require AER staff to access them from an AER computer connected to the AER network.
(Remote Desktop for desktop users, Virtual Private Network (VPN) for laptop users)
- internal network drives
- FIS
- COM
- ICD
- IAR
For information on remote access or remote set-up please refer to the following;
- How to work remotely at the AER
- How to set up AER Multi-factor Azure (MFA) Authenticator
- Employee Consent for Courier Service
* denote that remote systems access points require a AER or GoA-issued ID and RSA token (fob).
Troubleshooting
Please call the Service Desk for user account or any system access issues.
If you need to reset/change your password, please use the Self-Service Password Manager.
