As a result of restructuring at the Alberta Energy Regulator (AER) over the past year, we have created new operational (or service) areas for our field centres and regional offices. Consequently, their email addresses have changed and are now specific to the operational area. These changes are presented in the table below and are effective immediately. Office phone numbers and mailing addresses have not changed.
We have also closed or will be closing the following field centres as part of our efforts to reduce costs:
| Wainwright Field Centre | Closed November 1, 2020 |
| Midnapore Field Centre | Closed March 1, 2021 |
| High Level Field Centre | Closing Fall 2021 |
Their staff members will continue to provide services, just either remotely or from a different physical location.
| Field centre or regional office Previous email address | Operational area New email address |
|---|---|
| Medicine Hat Field Centre MedicineHat.FieldCentre @aer.ca Midnapore Field Centre (closed on March 1, 2021) Midnapore.FieldCentre @aer.ca | Field Operations, South FieldOpsSouth@aer.ca |
| Drayton Valley Field Centre DraytonValley.FieldCentre @aer.ca Red Deer Field Centre RedDeer.FieldCentre @aer.ca | Field Operations, West FieldOpsWest@aer.ca |
| Edmonton Regional Office Edmonton.FieldCentre @aer.ca Slave Lake Regional Office SlaveLake.FieldCentre @aer.ca | Field Operations, Central FieldOpsCentral@aer.ca |
| Bonnyville Field Centre Bonnyville.FieldCentre @aer.ca Wainwright Field Centre (closed on November 1, 2020) Wainwright.FieldCentre @aer.ca | Field Operations, East FieldOpsEast@aer.ca |
| Fort McMurray Regional Office Fort.McMurray @aer.ca | Field Operations, Northeast FieldOpsNortheast@aer.ca |
| Grande Prairie Field Centre GrandePrairie.FieldCentre @aer.ca High Level Field Centre (closes Fall 2021) HighLevel.FieldCentre @aer.ca | Field Operations, Northwest FieldOpsNorthwest@aer.ca |
We have updated the map at www.aer.ca > Providing Information > About the AER > Contact Us > Regional Maps and Contacts to show these new operational areas and closure of the Wainwright and Midnapore Field Centres. We have also updated the voluntary self-disclosure form for voluntarily reporting a noncompliance, available on the Compliance Assurance page of our website. Other regulatory documents will be updated on an ongoing basis. For the moment, emails sent to the old addresses will be forwarded to the new ones.
If you have any questions, please contact our Customer Contact Centre by phone at 403-297-8311 (1-855-297-8311) or by email at inquiries@aer.ca.
